Warranty period
OTEKsys warrants that its products will be free from defects in material and workmanship for the duration of the warranty , which is equal to thirty-six (36) months from the date of shipment ( Invoice date) from OTEKsys (LCD panel excluded, OTEKsys provide 13 months warranty from the date of shipment (Invoice date) from the OTEKsys.

The warranty status of an OTEKsys product is determined by checking the serial number (S/N) of the product or component.

DOA period
A product is DOA (Dead On Arrival) if it is defective or does not operate according to the product specification within the following times, counted from the date of shipment (Invoice date) from OTEKsys.
‧ Air shipment: two (2) weeks
‧ Sea shipment to Asia: three (3) weeks
‧ Sea shipment to America: five (5) weeks
‧ Sea shipment to Europe: six (6) weeks

Repair Time / Turn Around Time (TAT)
RMA (Regular RMA)
OTEKsys will repair or replace the displays or monitors or systems within fourteen (14) working days after receiving them at the OTEKsys . Peripherals and other devices that are not manufactured by OTEKsys will be returned to the respective suppliers for repair. The repair time for such devices is twenty-one (21) working days. Items included in this category are: Keyboards, Power Supply, add-on cards, HDD and other OEM products.

DOA
OTEKsys will repair or replace DOA products within seven (7) days of receiving them at the OTEKsys.
Void warranty conditions
The product warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
‧ Physical damage of the product, caused by the user.
‧ Improper or inadequate maintenance or modification.
‧ Missing or broken parts or components.
‧ Missing or broken serial number label.
‧ Foreign objects inside the product.
‧ Software, media, parts, or supplies not provided or supported by OTEKsys. ‧ Operation outside the product's specifications.

RMA Procedure
The following procedure should be followed to return goods to OTEKsys for repair:
a. Fill in a RMA Request & Repair List including contact information, model number, monitor or system’s serial number (S/N) and failure description for each item.
Please return this RMA Request & Repair List with detail by email or fax to OTEKsys.
   Note: OTEKsys is not able to process RMA requests if the information supplied is not complete, or if the RMA Request & Repair List is not used.

b. After receiving the form, OTEKsys will check the serial number (S/N) to determine the warranty status of each item. The “Warranty” column of the form will be marked (In Warranty or Out of Warranty) accordingly for each item.

c. OTEKsys will issue a RMA number. on the RMA Request & Repair List, then send it by email or fax to the customer.
   Note: Goods without RMA number and signature will not be accepted for repair.

d. For system product, in order to avoid loss of data, the customer should ensure that the data on the HDD is backed up before shipping the product to OTEKsys for repair, as the repair action may involve formatting or erasing of the HDD.

RMA Packaging Each item should be well packed in the original or equivalent packing to minimize the chance of damage during transportation. OTEKsys will not accept liability for any product damaged during transportation due to inadequate or insufficient packing.

	Shipping paid by
Warranty Status	From Customer to OTEKsys	From OTEKsys to Customer
In Warranty	Customer	OTEKsys
Out Warranty	Customer	Customer
DOA	OTEKsys	OTEKsys

If In Warranty and Out of Warranty products or parts are mixed in the same RMA shipment, OTEKsys will charge shipping for Out of Warranty products only, and will determine the shipping charge according to weight ratio.
Method of transportation
‧ In order to avoid excessive import duty and handling charges, all RMA goods with a weight of less than 10Kgs must be returned freight prepaid by the customer via Air Parcel Post.
‧ Shipments with a weight over 10Kgs can be shipped to OTEK either by air or by sea freight.

RMA Shipping Instruction
‧ Please make sure to include the RMA Request & Repair List in the shipping carton.
‧ Clearly mark the RMA number on each carton box and Invoice/Packing List.
   Note:RMAs returned without a RMA number on the carton will be rejected.
‧ Email or Fax the invoice and packing list to OTEKsys before shipping.
‧ Notify OTEKsys of the shipping details to enable tracking the shipment.
Please do not ship any other RMA goods which are not listed on the RMA Request & Repair List in your shipment. Those unlisted items will be confiscated by the Custom Department in Taiwan and cause whole shipment has to return to sender or confiscated.

Repair Charge
In Warranty and DOA items will be repaired/replaced free of charge.
OTEKsys will charge repairs for the following categories of items:
Out of Warranty: items for which the warranty has expired
Void Warranty: items for which the responsibility for the defect or damage can not be attributed to OTEKsys.
The Repair Charge consist of:
Repair charge = Labor Charge + Material Charge + Freight Charge/Handling Charge
‧Labor Charge: USD 25.00
‧Material Charge: Spare parts list price
‧Freight Charge/Handling: The cost of the freight plus local handling charge.
The shipping method will be mutually agreed with the customer.